The protocol driver is the first and last impression of your operation. Beyond driving, they master etiquette, interaction with dignitaries, clear communication and defensive driving. They must read the context, protect confidentiality and keep the agenda moving without friction or surprises.

“The best journey is the one the passenger never has to think about.”DSG 24/7 Operations

Selection and testing

We conduct route tests, incident simulations, background checks and bilingual assessments. Training covers embark/disembark protocols, communication codes and contingency management. Every service generates metrics: punctuality, buffer times, feedback and NPS.

How to demand quality objectively

Standardise KPIs and request post-service reports: incidents, deviations, actual versus planned times. That turns the experience into data and enhances future operations. Want profiling for your delegation? Contact us. Diplomatic Solutions Group is your strategic partner in Colombia to ensure every diplomatic mission unfolds with impeccable protocol, security and distinction.